for PracticesChoose the entry point
Pick a high-interest procedure page or your new-patient page. Give its consultation button an invitation specific to that service.
Practice setup
Make the concierge your own.
Start with one service page. Give the avatar the words, policies, and handoff instructions your front desk already uses.
Implementation
Prepare your first workflow.
Build the knowledge library
Add approved service descriptions, visit checklists, fees, booking policies, and staff contact instructions. Assign someone to keep them current.
Choose your conversation languages
In the chatbot editor, enable ‘Reply in the visitor’s language’ and set a fallback language. For a program taught in one language, turn the setting off and choose the conversation language.
Configure the handoff
Connect the practice’s supported calendar and CRM or send booking requests to staff. Decide what the coordinator needs in each brief.
Rehearse and launch
Test an after-hours inquiry, a follow-up question, a booking request, and a question that needs a clinician. Review the handoff before placing the embed.
Practice questions
Before you go live.
Can a patient switch languages during a visit?
Yes. With automatic replies enabled, Ansha follows the language of each typed or spoken question. If it cannot identify the language confidently, it uses your fallback and asks which language the patient prefers.
How can patients open our Ansha?
Share your avatar’s URL as a standalone desktop or mobile web app. You can also embed the avatar in your practice website or app, or use H.E.L.O. at reception.
Which meeting tools can our team connect?
An authorized Zoom connection can retrieve meeting details and join links. A connected Google Meet account can create a meeting space. Contact us to discuss having Ansha join or facilitate a session.
Can our team use its own calendar and CRM?
Configure the supported connections for your practice and test their booking and handoff behavior. A walkthrough can confirm the fit with your systems.
What should we use for the first demonstration?
Use a public service page, sample questions, and fictional patient details. Confirm your organization’s privacy and data-handling requirements before enabling real patient intake.
Ready to build your first patient concierge?
Choose your presenter and the first question you want it to answer.