for PracticesPatient and technical support
Service recovery and feedback
Capture a patient’s experience and route it to the responsible manager.
Illustrative scenario
How it works in practice.
Visitor asks
I waited a long time and want someone to follow up.
Example response
What would you like the practice manager to understand, and how would you prefer a response?
Next step
A reviewable account of the concern and the requested follow-up.
Practice setup
What you’ll need.
Feedback ownership, contact permissions and an escalation process.