for PracticesImmersive training and role-play
Software workflow coaching
Guide a staff member through a practice system using a training account.
Illustrative scenario
How it works in practice.
Learner prompt
I’m in the demo scheduler. How do I route this mock request?
Trainer response
Which queue is visible? Use the training guide to identify the correct destination.
Learning outcome
The learner rehearses a workflow and can ask for help at a particular step.
Practice setup
What you’ll need.
A sandbox account, approved system guide and optional authorized screen sharing.